Investors in people

Location: Hybrid / Bristol, UK
job type: Permanent / Full-time
Sector and subsector: Medical & Healthcare | Medical diagnostics
Annual Salary Range: from £ 22,000.00 to £ 25,000.00

Job Purpose/Summary

To provides first line support for VPG sites (Exeter, Ringwood, Leeds, Hitchin, Bristol and VPG Ireland) and maintenance of computer networks, hardware, software, and other related systems.

VPG Bristol  – Hybrid – 4 days per week in office / 1 day from home. Further remote working flexibility can be reviewed (subject to review post probation). Mon – Fri 40 hours per week.

Duties/Responsibilities

• Maintaining and administering computer networks and related computing environments including systems software, telephone software, applications software, digital software, hardware, and configurations
• Troubleshooting, diagnosing, and resolving hardware, software, and other network and system problems.
• Replacing faulty computer and network hardware components when required
• Providing network/systems software and computer hardware diagnostics
• Participating in testing new application releases(e.g. Pathport)
• Managing companywide I.T help desk solution to log tickets and provide solutions to all VPG staff.
• Maintaining IT assets including updating Asset register, rolling out new applications and user accounts including set up
• Updating software versions in line with manufacturer guidance
• Working closely with the IT and operational teams to support planning and implementation of system changes and smooth transition to developed data services
• Rapidly establish a good working relationship with customers and other professionals, such as software developers
• Test and evaluate new technology
• Report any inducement in relation to the company, laboratory practice or test results
• Provide technical support, documentation and reports with absolute confidentiality with respect to the whole company
• Ensure Data Protection/Security and virus protection for all VPG staff, stakeholders and clients
• Undertake any other duties that fall within the spirit of the job description

Other:

• Be an ambassador for Diversity and Inclusion
• Communicate and role model the values and behaviours of VPG.
• Communicate efficiently, courteously and with clarity at all times, whether face to face, telephone or electronic methods referring enquiries to senior staff where appropriate
• Undertake any other reasonable duty, when requested to do so by an appropriate manager.
• Demonstrate on going competency against training plans and participate positively in CPD (continuous professional development) activities
• Complete all statutory, mandatory and essential training within timeframes specified

Safety:

• To observe safety regulations and attend mandatory fire, manual handling and other course as required
• To assist in the investigations of any incidents
• Participate in risk assessment monitoring
• To ensure that the equipment within area of work is maintained and operated as per SOP’s

Key Performance Indicators

Success in this role would mean:

• IT issues are resolved within Service Level Agreement
• All requests are completed within the Service Level Agreement
• Gain the respect of colleagues and become recognised as a source to resolve issues
• Effective running of IT systems within the business

Knowledge, skills, attributes and experience

Essential

• Valid UK Driving Licence
• Fresh graduates are welcome to apply
• Demonstrate a strong aptitude for IT and have a genuine interest in technology
• Good knowledge of desktop / office applications
• Knowledge of ITIL
• Proactively drive service improvements
• Excellent communication and IT skills
• Good problem solving skills
• Attention to detail and a desire to see a task through to completion
• Accuracy in recording and relaying information
• Time management and prioritisation ability
• Can work on own initiative
• Must be flexible in approach to the work
• Confident and personable
• A fast learner with excellent attention to detail
• An understanding of confidentiality
• An appreciation of the importance of deadlines

Desirable

• Experience in working within a laboratory environment
• Experience in Microsoft Azure

Location: Hybrid / Leeds, UK
job type: Permanent / Full-time
Sector and subsector: Medical & Healthcare | Medical diagnostics
Annual Salary Range: from £ 22,000.00 to £ 25,000.00

Job Purpose/Summary

To provides first line support for VPG sites (Exeter, Ringwood, Leeds, Hitchin, Bristol and VPG Ireland) and maintenance of computer networks, hardware, software, and other related systems.

VPG Leeds  – Hybrid – 4 days per week in office / 1 day from home. Further remote working flexibility can be reviewed (subject to review post probation). Mon – Fri 40 hours per week.

Duties/Responsibilities

• Maintaining and administering computer networks and related computing environments including systems software, telephone software, applications software, digital software, hardware, and configurations
• Troubleshooting, diagnosing, and resolving hardware, software, and other network and system problems.
• Replacing faulty computer and network hardware components when required
• Providing network/systems software and computer hardware diagnostics
• Participating in testing new application releases(e.g. Pathport)
• Managing companywide I.T help desk solution to log tickets and provide solutions to all VPG staff.
• Maintaining IT assets including updating Asset register, rolling out new applications and user accounts including set up
• Updating software versions in line with manufacturer guidance
• Working closely with the IT and operational teams to support planning and implementation of system changes and smooth transition to developed data services
• Rapidly establish a good working relationship with customers and other professionals, such as software developers
• Test and evaluate new technology
• Report any inducement in relation to the company, laboratory practice or test results
• Provide technical support, documentation and reports with absolute confidentiality with respect to the whole company
• Ensure Data Protection/Security and virus protection for all VPG staff, stakeholders and clients
• Undertake any other duties that fall within the spirit of the job description

Other:

• Be an ambassador for Diversity and Inclusion
• Communicate and role model the values and behaviours of VPG.
• Communicate efficiently, courteously and with clarity at all times, whether face to face, telephone or electronic methods referring enquiries to senior staff where appropriate
• Undertake any other reasonable duty, when requested to do so by an appropriate manager.
• Demonstrate on going competency against training plans and participate positively in CPD (continuous professional development) activities
• Complete all statutory, mandatory and essential training within timeframes specified

Safety:

• To observe safety regulations and attend mandatory fire, manual handling and other course as required
• To assist in the investigations of any incidents
• Participate in risk assessment monitoring
• To ensure that the equipment within area of work is maintained and operated as per SOP’s

Key Performance Indicators

Success in this role would mean:

• IT issues are resolved within Service Level Agreement
• All requests are completed within the Service Level Agreement
• Gain the respect of colleagues and become recognised as a source to resolve issues
• Effective running of IT systems within the business

Knowledge, skills, attributes and experience

Essential

• Valid UK Driving Licence
• Fresh graduates are welcome to apply
• Demonstrate a strong aptitude for IT and have a genuine interest in technology
• Good knowledge of desktop / office applications
• Knowledge of ITIL
• Proactively drive service improvements
• Excellent communication and IT skills
• Good problem solving skills
• Attention to detail and a desire to see a task through to completion
• Accuracy in recording and relaying information
• Time management and prioritisation ability
• Can work on own initiative
• Must be flexible in approach to the work
• Confident and personable
• A fast learner with excellent attention to detail
• An understanding of confidentiality
• An appreciation of the importance of deadlines

Desirable

• Experience in working within a laboratory environment
• Experience in Microsoft Azure

Location: Hybrid / Exeter, UK
job type: Permanent / Full-time
Sector and subsector: Medical & Healthcare | Medical diagnostics
Annual Salary Range: from £ 22,000.00 to £ 25,000.00

Job Purpose/Summary

To provides first line support for VPG sites (Exeter, Ringwood, Leeds, Hitchin, Bristol and VPG Ireland) and maintenance of computer networks, hardware, software, and other related systems.

VPG Exeter  – Hybrid – 4 days per week in office / 1 day from home. Further remote working flexibility can be reviewed (subject to review post probation). Mon – Fri 40 hours per week.

Duties/Responsibilities

• Maintaining and administering computer networks and related computing environments including systems software, telephone software, applications software, digital software, hardware, and configurations
• Troubleshooting, diagnosing, and resolving hardware, software, and other network and system problems.
• Replacing faulty computer and network hardware components when required
• Providing network/systems software and computer hardware diagnostics
• Participating in testing new application releases(e.g. Pathport)
• Managing companywide I.T help desk solution to log tickets and provide solutions to all VPG staff.
• Maintaining IT assets including updating Asset register, rolling out new applications and user accounts including set up
• Updating software versions in line with manufacturer guidance
• Working closely with the IT and operational teams to support planning and implementation of system changes and smooth transition to developed data services
• Rapidly establish a good working relationship with customers and other professionals, such as software developers
• Test and evaluate new technology
• Report any inducement in relation to the company, laboratory practice or test results
• Provide technical support, documentation and reports with absolute confidentiality with respect to the whole company
• Ensure Data Protection/Security and virus protection for all VPG staff, stakeholders and clients
• Undertake any other duties that fall within the spirit of the job description

Other:

• Be an ambassador for Diversity and Inclusion
• Communicate and role model the values and behaviours of VPG.
• Communicate efficiently, courteously and with clarity at all times, whether face to face, telephone or electronic methods referring enquiries to senior staff where appropriate
• Undertake any other reasonable duty, when requested to do so by an appropriate manager.
• Demonstrate on going competency against training plans and participate positively in CPD (continuous professional development) activities
• Complete all statutory, mandatory and essential training within timeframes specified

Safety:

• To observe safety regulations and attend mandatory fire, manual handling and other course as required
• To assist in the investigations of any incidents
• Participate in risk assessment monitoring
• To ensure that the equipment within area of work is maintained and operated as per SOP’s

Key Performance Indicators

Success in this role would mean:

• IT issues are resolved within Service Level Agreement
• All requests are completed within the Service Level Agreement
• Gain the respect of colleagues and become recognised as a source to resolve issues
• Effective running of IT systems within the business

Knowledge, skills, attributes and experience

Essential

• Valid UK Driving Licence
• Fresh graduates are welcome to apply
• Demonstrate a strong aptitude for IT and have a genuine interest in technology
• Good knowledge of desktop / office applications
• Knowledge of ITIL
• Proactively drive service improvements
• Excellent communication and IT skills
• Good problem solving skills
• Attention to detail and a desire to see a task through to completion
• Accuracy in recording and relaying information
• Time management and prioritisation ability
• Can work on own initiative
• Must be flexible in approach to the work
• Confident and personable
• A fast learner with excellent attention to detail
• An understanding of confidentiality
• An appreciation of the importance of deadlines

Desirable

• Experience in working within a laboratory environment
• Experience in Microsoft Azure

Shift Patterns and Salary

• £11.52 per hour.
• Zero-hour contract.
• As and when required.

Benefits

• Life Assurance.
• Discount platform (supermarkets, high street, cinema & travel).
• Enhanced absences (sickness and parental).
• Learning & Development opportunities.

Duties/Responsibilities

• To drive in a safe manner that maintains the reputability of the VPG.
• Keep to collection times agreed between the clients and the laboratory.
• Ensure all bags are sealed.
• Count and sort deliveries, accurately completing log sheets where required.
• Responsible for maintaining samples at the appropriate temperature during transit and when returned to the laboratory.
• To undertake any other reasonable duty, when requested to do so by an appropriate manager.
• Inspect vehicle daily and report any defects on the log sheet.
• Keep vehicle clean and tidy and report any defects to the Courier Manager.

Safety

• You must be willing to comply with all VPG policies and complete annual mandatory training; observe safety regulations and attend mandatory fire, manual handling and other courses as required. This also includes updates and have knowledge of COSHH and Lifting and Handling Policies.
• We want our working environment to be safe for all; it is every VPG employees duty to report all incidents and adverse events to managers and assist in the investigations of any incidents.
• Ensure that the equipment within area of work is maintained and operated as per SOP’s, you must also comply with SOPs at all times. Inform your manager and quality department immediately should there be an error in an SOP or if it needs updating.

Key Performance Indicator’s (KPIs)

• Samples are transported in the agreed turnaround times.
• Vehicles are maintained to the highest standard.

Knowledge, skills, attributes and experience

• Valid UK Driving Licence.
• Previous experience of commercial driving.
• Ability to communicate in a courteous and professional manner at all times.
• Ability to share and exchange information with others.
• Ability to show initiative, and to work independently without supervision.
• UK Right to Work.

Shift Patterns and Salary

• £11.52 per hour.
• Zero-hour contract.
• As and when required.

Benefits

• Life Assurance.
• Discount platform (supermarkets, high street, cinema & travel).
• Enhanced absences (sickness and parental).
• Learning & Development opportunities.

Duties/Responsibilities

• To drive in a safe manner that maintains the reputability of the VPG.
• Keep to collection times agreed between the clients and the laboratory.
• Ensure all bags are sealed.
• Count and sort deliveries, accurately completing log sheets where required.
• Responsible for maintaining samples at the appropriate temperature during transit and when returned to the laboratory.
• To undertake any other reasonable duty, when requested to do so by an appropriate manager.
• Inspect vehicle daily and report any defects on the log sheet.
• Keep vehicle clean and tidy and report any defects to the Courier Manager.

Safety

• You must be willing to comply with all VPG policies and complete annual mandatory training; observe safety regulations and attend mandatory fire, manual handling and other courses as required. This also includes updates and have knowledge of COSHH and Lifting and Handling Policies.
• We want our working environment to be safe for all; it is every VPG employees duty to report all incidents and adverse events to managers and assist in the investigations of any incidents.
• Ensure that the equipment within area of work is maintained and operated as per SOP’s, you must also comply with SOPs at all times. Inform your manager and quality department immediately should there be an error in an SOP or if it needs updating.

Key Performance Indicator’s (KPIs)

• Samples are transported in the agreed turnaround times.
• Vehicles are maintained to the highest standard.

Knowledge, skills, attributes and experience

• Valid UK Driving Licence.
• Previous experience of commercial driving.
• Ability to communicate in a courteous and professional manner at all times.
• Ability to share and exchange information with others.
• Ability to show initiative, and to work independently without supervision.
• UK Right to Work.

Shift Patterns and Salary

• £11.52 per hour.
• Zero-hour contract.
• As and when required.

Benefits

• Life Assurance.
• Discount platform (supermarkets, high street, cinema & travel).
• Enhanced absences (sickness and parental).
• Learning & Development opportunities.

Duties/Responsibilities

• To drive in a safe manner that maintains the reputability of the VPG.
• Keep to collection times agreed between the clients and the laboratory.
• Ensure all bags are sealed.
• Count and sort deliveries, accurately completing log sheets where required.
• Responsible for maintaining samples at the appropriate temperature during transit and when returned to the laboratory.
• To undertake any other reasonable duty, when requested to do so by an appropriate manager.
• Inspect vehicle daily and report any defects on the log sheet.
• Keep vehicle clean and tidy and report any defects to the Courier Manager.

Safety

• You must be willing to comply with all VPG policies and complete annual mandatory training; observe safety regulations and attend mandatory fire, manual handling and other courses as required. This also includes updates and have knowledge of COSHH and Lifting and Handling Policies.
• We want our working environment to be safe for all; it is every VPG employees duty to report all incidents and adverse events to managers and assist in the investigations of any incidents.
• Ensure that the equipment within area of work is maintained and operated as per SOP’s, you must also comply with SOPs at all times. Inform your manager and quality department immediately should there be an error in an SOP or if it needs updating.

Key Performance Indicator’s (KPIs)

• Samples are transported in the agreed turnaround times.
• Vehicles are maintained to the highest standard.

Knowledge, skills, attributes and experience

• Valid UK Driving Licence.
• Previous experience of commercial driving.
• Ability to communicate in a courteous and professional manner at all times.
• Ability to share and exchange information with others.
• Ability to show initiative, and to work independently without supervision.
• UK Right to Work.

Shift Patterns and Salary

• £11.52 per hour.
• Zero-hour contract.
• As and when required.

Benefits

• Life Assurance.
• Discount platform (supermarkets, high street, cinema & travel).
• Enhanced absences (sickness and parental).
• Learning & Development opportunities.

Duties/Responsibilities

• To drive in a safe manner that maintains the reputability of the VPG.
• Keep to collection times agreed between the clients and the laboratory.
• Ensure all bags are sealed.
• Count and sort deliveries, accurately completing log sheets where required.
• Responsible for maintaining samples at the appropriate temperature during transit and when returned to the laboratory.
• To undertake any other reasonable duty, when requested to do so by an appropriate manager.
• Inspect vehicle daily and report any defects on the log sheet.
• Keep vehicle clean and tidy and report any defects to the Courier Manager.

Safety

• You must be willing to comply with all VPG policies and complete annual mandatory training; observe safety regulations and attend mandatory fire, manual handling and other courses as required. This also includes updates and have knowledge of COSHH and Lifting and Handling Policies.
• We want our working environment to be safe for all; it is every VPG employees duty to report all incidents and adverse events to managers and assist in the investigations of any incidents.
• Ensure that the equipment within area of work is maintained and operated as per SOP’s, you must also comply with SOPs at all times. Inform your manager and quality department immediately should there be an error in an SOP or if it needs updating.

Key Performance Indicator’s (KPIs)

• Samples are transported in the agreed turnaround times.
• Vehicles are maintained to the highest standard.

Knowledge, skills, attributes and experience

• Valid UK Driving Licence.
• Previous experience of commercial driving.
• Ability to communicate in a courteous and professional manner at all times.
• Ability to share and exchange information with others.
• Ability to show initiative, and to work independently without supervision.
• UK Right to Work.

Shift Patterns and Salary

• £11.52 per hour.
• Zero-hour contract.
• As and when required.

Benefits

• Life Assurance.
• Discount platform (supermarkets, high street, cinema & travel).
• Enhanced absences (sickness and parental).
• Learning & Development opportunities.

Duties/Responsibilities

• To drive in a safe manner that maintains the reputability of the VPG.
• Keep to collection times agreed between the clients and the laboratory.
• Ensure all bags are sealed.
• Count and sort deliveries, accurately completing log sheets where required.
• Responsible for maintaining samples at the appropriate temperature during transit and when returned to the laboratory.
• To undertake any other reasonable duty, when requested to do so by an appropriate manager.
• Inspect vehicle daily and report any defects on the log sheet.
• Keep vehicle clean and tidy and report any defects to the Courier Manager.

Safety

• You must be willing to comply with all VPG policies and complete annual mandatory training; observe safety regulations and attend mandatory fire, manual handling and other courses as required. This also includes updates and have knowledge of COSHH and Lifting and Handling Policies.
• We want our working environment to be safe for all; it is every VPG employees duty to report all incidents and adverse events to managers and assist in the investigations of any incidents.
• Ensure that the equipment within area of work is maintained and operated as per SOP’s, you must also comply with SOPs at all times. Inform your manager and quality department immediately should there be an error in an SOP or if it needs updating.

Key Performance Indicator’s (KPIs)

• Samples are transported in the agreed turnaround times.
• Vehicles are maintained to the highest standard.

Knowledge, skills, attributes and experience

• Valid UK Driving Licence.
• Previous experience of commercial driving.
• Ability to communicate in a courteous and professional manner at all times.
• Ability to share and exchange information with others.
• Ability to show initiative, and to work independently without supervision.
• UK Right to Work.