I.T Technician – Bristol
Histology
Show detailsLocation: Hybrid / Bristol, UK
job type: Permanent / Full-time
Sector and subsector: Medical & Healthcare | Medical diagnostics
Annual Salary Range: from £ 22,000.00 to £ 25,000.00
Job Purpose/Summary
To provides first line support for VPG sites (Exeter, Ringwood, Leeds, Hitchin, Bristol and VPG Ireland) and maintenance of computer networks, hardware, software, and other related systems.
VPG Bristol – Hybrid – 4 days per week in office / 1 day from home. Further remote working flexibility can be reviewed (subject to review post probation). Mon – Fri 40 hours per week.
Duties/Responsibilities
- Maintaining and administering computer networks and related computing environments including systems software, telephone software, applications software, digital software, hardware, and configurations
- Troubleshooting, diagnosing, and resolving hardware, software, and other network and system problems.
- Replacing faulty computer and network hardware components when required
- Providing network/systems software and computer hardware diagnostics
- Participating in testing new application releases(e.g. Pathport)
- Managing companywide I.T help desk solution to log tickets and provide solutions to all VPG staff.
- Maintaining IT assets including updating Asset register, rolling out new applications and user accounts including set up
- Updating software versions in line with manufacturer guidance
- Working closely with the IT and operational teams to support planning and implementation of system changes and smooth transition to developed data services
- Rapidly establish a good working relationship with customers and other professionals, such as software developers
- Test and evaluate new technology
- Report any inducement in relation to the company, laboratory practice or test results
- Provide technical support, documentation and reports with absolute confidentiality with respect to the whole company
- Ensure Data Protection/Security and virus protection for all VPG staff, stakeholders and clients
- Undertake any other duties that fall within the spirit of the job description
Other:
- Be an ambassador for Diversity and Inclusion
- Communicate and role model the values and behaviours of VPG.
- Communicate efficiently, courteously and with clarity at all times, whether face to face, telephone or electronic methods referring enquiries to senior staff where appropriate
- Undertake any other reasonable duty, when requested to do so by an appropriate manager.
- Demonstrate on going competency against training plans and participate positively in CPD (continuous professional development) activities
- Complete all statutory, mandatory and essential training within timeframes specified
Safety:
- To observe safety regulations and attend mandatory fire, manual handling and other course as required
- To assist in the investigations of any incidents
- Participate in risk assessment monitoring
- To ensure that the equipment within area of work is maintained and operated as per SOP’s
Key Performance Indicators
Success in this role would mean:
- IT issues are resolved within Service Level Agreement
- All requests are completed within the Service Level Agreement
- Gain the respect of colleagues and become recognised as a source to resolve issues
- Effective running of IT systems within the business
Knowledge, skills, attributes and experience
Essential
- Valid UK Driving Licence
- Fresh graduates are welcome to apply
- Demonstrate a strong aptitude for IT and have a genuine interest in technology
- Good knowledge of desktop / office applications
- Knowledge of ITIL
- Proactively drive service improvements
- Excellent communication and IT skills
- Good problem solving skills
- Attention to detail and a desire to see a task through to completion
- Accuracy in recording and relaying information
- Time management and prioritisation ability
- Can work on own initiative
- Must be flexible in approach to the work
- Confident and personable
- A fast learner with excellent attention to detail
- An understanding of confidentiality
- An appreciation of the importance of deadlines
Desirable
- Experience in working within a laboratory environment
- Experience in Microsoft Azure