Location: Hybrid / Bristol, UK
job type: Permanent / Full-time
Sector and subsector: Medical & Healthcare | Medical diagnostics
Annual Salary Range: from £ 22,000.00 to £ 25,000.00

Job Purpose/Summary

To provides first line support for VPG sites (Exeter, Ringwood, Leeds, Hitchin, Bristol and VPG Ireland) and maintenance of computer networks, hardware, software, and other related systems.

VPG Bristol  – Hybrid – 4 days per week in office / 1 day from home. Further remote working flexibility can be reviewed (subject to review post probation). Mon – Fri 40 hours per week.

Duties/Responsibilities

• Maintaining and administering computer networks and related computing environments including systems software, telephone software, applications software, digital software, hardware, and configurations
• Troubleshooting, diagnosing, and resolving hardware, software, and other network and system problems.
• Replacing faulty computer and network hardware components when required
• Providing network/systems software and computer hardware diagnostics
• Participating in testing new application releases(e.g. Pathport)
• Managing companywide I.T help desk solution to log tickets and provide solutions to all VPG staff.
• Maintaining IT assets including updating Asset register, rolling out new applications and user accounts including set up
• Updating software versions in line with manufacturer guidance
• Working closely with the IT and operational teams to support planning and implementation of system changes and smooth transition to developed data services
• Rapidly establish a good working relationship with customers and other professionals, such as software developers
• Test and evaluate new technology
• Report any inducement in relation to the company, laboratory practice or test results
• Provide technical support, documentation and reports with absolute confidentiality with respect to the whole company
• Ensure Data Protection/Security and virus protection for all VPG staff, stakeholders and clients
• Undertake any other duties that fall within the spirit of the job description

Other:

• Be an ambassador for Diversity and Inclusion
• Communicate and role model the values and behaviours of VPG.
• Communicate efficiently, courteously and with clarity at all times, whether face to face, telephone or electronic methods referring enquiries to senior staff where appropriate
• Undertake any other reasonable duty, when requested to do so by an appropriate manager.
• Demonstrate on going competency against training plans and participate positively in CPD (continuous professional development) activities
• Complete all statutory, mandatory and essential training within timeframes specified

Safety:

• To observe safety regulations and attend mandatory fire, manual handling and other course as required
• To assist in the investigations of any incidents
• Participate in risk assessment monitoring
• To ensure that the equipment within area of work is maintained and operated as per SOP’s

Key Performance Indicators

Success in this role would mean:

• IT issues are resolved within Service Level Agreement
• All requests are completed within the Service Level Agreement
• Gain the respect of colleagues and become recognised as a source to resolve issues
• Effective running of IT systems within the business

Knowledge, skills, attributes and experience

Essential

• Valid UK Driving Licence
• Fresh graduates are welcome to apply
• Demonstrate a strong aptitude for IT and have a genuine interest in technology
• Good knowledge of desktop / office applications
• Knowledge of ITIL
• Proactively drive service improvements
• Excellent communication and IT skills
• Good problem solving skills
• Attention to detail and a desire to see a task through to completion
• Accuracy in recording and relaying information
• Time management and prioritisation ability
• Can work on own initiative
• Must be flexible in approach to the work
• Confident and personable
• A fast learner with excellent attention to detail
• An understanding of confidentiality
• An appreciation of the importance of deadlines

Desirable

• Experience in working within a laboratory environment
• Experience in Microsoft Azure